Effective Date: September 16, 2026
These SMS Messaging Terms & Conditions (“SMS Terms”) govern your participation in the MDWELL text messaging program. By voluntarily providing your mobile phone number and opting in to receive text messages from MDWELL, you agree to these SMS Terms.
1. SMS Messaging Program
MDWELL may use text messaging to communicate with patients and individuals who have voluntarily opted in to receive messages.
Messages may include:
- Appointment reminders and confirmations
- Appointment scheduling and related updates
- Medical care and service-related notifications
- Follow-up communications
- Patient account or administrative notifications
- Other information related to services you have requested from MDWELL
Message frequency varies depending on your appointments, requests, and interactions with MDWELL.
Message and data rates may apply.
2. Consent to Receive Text Messages
By providing your mobile phone number and checking the applicable SMS consent box, you expressly consent to receive recurring SMS messages from MDWELL at the mobile number provided.
Your consent to receive SMS messages is not a condition of receiving medical care or other services from MDWELL.
You may choose not to receive text messages and may continue to use MDWELL’s services through other available communication methods.
Consent is specific to MDWELL and does not authorize unrelated third parties to send you text messages.
3. How to Opt Out
You may stop receiving SMS messages at any time by replying: STOP
After you send STOP, MDWELL will process your request to discontinue recurring text messages. You may receive one final confirmation message acknowledging your opt-out.
If you later wish to receive text messages again, you may provide new consent through an MDWELL-approved opt-in process.
4. Help and Customer Support
For help regarding MDWELL text messaging, reply: HELP
You may also contact MDWELL:
MDWELL
1213 Mason Street
Dearborn, MI 48124
Phone: (313) 278-2800
Email: support@mdwell.com
5. Message Frequency
Message frequency varies based on your appointments, communications, and interactions with MDWELL.
MDWELL does not guarantee that a particular number of messages will be sent during any specific period.
6. Charges
Message and data rates may apply.
Your mobile carrier’s standard messaging and data rates may apply to SMS messages sent to or received from MDWELL. MDWELL is not responsible for charges imposed by your wireless carrier.
7. Privacy
MDWELL respects your privacy.
MDWELL will not sell or share your mobile phone number or SMS opt-in information with third parties or affiliates for their own marketing or promotional purposes.
Information collected through the MDWELL website and SMS program may be used to provide requested services, communicate with patients, administer appointments, and operate MDWELL’s healthcare services.
For additional information about how MDWELL collects, uses, and protects personal information, please review our Privacy Policy.
8. Medical Information
SMS messaging is intended to facilitate communication with MDWELL. Text messaging may not be appropriate for urgent or emergency medical situations.
Do not use SMS messaging for emergencies. If you are experiencing a medical emergency, call 911 or seek immediate emergency medical attention.
Patients should understand that ordinary text messaging may involve privacy and security risks. MDWELL will make reasonable efforts to protect information transmitted through its communication systems.
9. Supported Carriers
SMS availability may vary by mobile carrier and geographic location. Carriers are not liable for delayed or undelivered messages.
MDWELL does not guarantee that SMS messages will be delivered successfully or without delay.
10. Changes to These SMS Terms
MDWELL may update these SMS Terms from time to time. The updated version will be posted on this page with a revised effective date.
Your continued participation in the MDWELL SMS program following any applicable changes constitutes acceptance of the updated SMS Terms.
11. Contact Us
If you have questions regarding these SMS Messaging Terms & Conditions, please contact:
MDWELL
1213 Mason Street
Dearborn, MI 48124
Phone: (313) 278-2800
Email: support@mdwell.com
Website: mdwell.com
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Last Updated: September 16, 2026